Contact Us

 Due to high demand, Nest products may take longer than usual to be delivered. We are processing your order and will send an email with shipping information as soon as possible.

Do you have questions regarding products, rebates or checkout? You can chat, call or email us at service@myorustore.com.

Billing and General

Phone number for Orange and Rockland billing and general account information
Links to ways you can contact Orange and Rockland

Orange and Rockland Store Support

Monday - Friday: 9am - 9pm (EST)
Ideal for quick questions and order support
Monday - Friday: 9am - 9pm (EST)
Ideal for checkout help and product questions
We'll reply by the end of the next working day, often much sooner
Ideal for checking order status & product questions


SUEZ Water New York customers with inquiries such as billing and account information can call the Customer Service Center at 845-623-1500 or email sueznycustserv@suez-na.com. For information on additional rebates available for water saving products not offered on the My ORU Store, please visit www.SUEZconserve.com.